At Cartiqueen, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to make it right. Please read our policy below for details on returns, exchanges, and refunds.
Return Eligibility
- You may request a return within 14 days of receiving your order.
- Items must be unused, in their original packaging, and in resellable condition.
- Returns that do not meet these conditions may be rejected or subject to a restocking fee.
How to Initiate a Return
To begin the return process, please reach out to us via:
Email: support@cartiqueen.com
Phone: +(850) 574-3588
We will provide you with detailed instructions, including the return shipping address and packing guidelines.
Exchanges
If your item arrives damaged or defective, we’re happy to send a replacement.
Please contact us within 14 days of delivery and include clear photos of the issue to expedite the process.
Refunds
- Once your returned item is received and inspected, we will notify you of the approval status.
- If approved, a refund will be issued to your original payment method within 30 business days.
- Please note: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item).
Non-Returnable Items
We cannot accept returns for:
- Items that are used, damaged, or not in original condition (unless due to our error)
- Clearance or final sale items
Return Shipping
- Customers are responsible for the cost of return shipping unless the item was shipped in error or arrived damaged.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Need Assistance?
Our team is here to help! If you have questions or concerns about your return, feel free to contact us:
Email: support@cartiqueen.com
Phone: +(850) 574-3588
Address: 4400 W Tennessee St, Tallahassee, Florida 32304, USA
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)